emBRACE Movement Spaces: Terms and Conditions

1. All new clients must complete the Liability Waiver and New Client Intake Form before reserving and/or completing the first session.

2. All clients must review and accept the In-Studio policies that are displayed in the studio and on our scheduling page.

3. Pilates and/or strength training sessions that are not rescheduled, canceled within 24 hours in advance, or are no-showed will result in forfeiture of the session and a loss of the financial investment at the rate of one session.

4. Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with the Pilates instructor/personal trainer.

5. For clients paying session-by-session (applicable to all introductory sessions, Pilates private lessons, strength training private lessons, duets, and group classes), payments for one-on-one sessions will be processed after the completion of the session. Payment methods accepted include: credit/debit card, check, or cash. Cards used will be stored on file for future purchase.

6. All sessions expire 30 days after the date of purchase. Pilates and/or strength training sessions are void after this time period.

7. Last-minute (less than 24-hour notice) cancellations that qualify for rescheduling/cancellation without payment include: sudden illness, death of family/friend/loved one/pet, or any emergency matter.

8. All clients that select to pay for all sessions in the month upfront agree to schedule and pay for all sessions before the first session of that month. It is up to the client to notify their instructor to reschedule any pre-booked & paid-for sessions if their session(s) have to be cancelled or rescheduled, and this must be done before the 24-hour window and within that calendar month. NO sessions can be rolled over into the following month.

9. There are no refunds for sessions purchased, whether they are purchased as single sessions or in a package of multiple sessions.

10. Sessions cancelled by the instructor for matters such as: illness, emergency travel, or other similar instances are eligible to be last-minute cancelled/rescheduled without payment and/or rollover to the following month (if paid ahead)