emBRACE Movement Spaces: Terms and Conditions

1. All new clients must complete the Liability Waiver and New Client Intake Form before reserving and/or completing the first session.

2. All clients must review and accept the In-Studio policies that are displayed in the studio and on our scheduling page.

3. Pilates and/or strength training sessions that are not rescheduled, canceled within 24 hours in advance, or are no-showed will result in forfeiture of the session and a loss of the financial investment at the rate of one session. 

4. Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with the Pilates instructor/personal trainer.

5. All clients must save a credit/debit card on file when booking their sessions. For clients paying session-by-session (applicable to all introductory sessions, Pilates private lessons, strength training private lessons, duets, and group classes), payments will be processed after the completion of the session unless they elect to pay for the session upfront. Payment methods accepted include credit/debit card, check, or cash. Cards used will be stored on file for future purchase. 

6. All sessions expire 30 days after the date of purchase. Any and all Pilates and/or strength training sessions that have not been used are void after this time period.

7. Last-minute (less than 24-hour notice) cancellations that qualify for rescheduling/cancellation without payment include: sudden illness, death of family/friend/loved one/pet, or any emergency matter.

8. For all clients that select to pay for sessions via package or subscription: It is up to the client to notify their instructor to reschedule any pre-booked & paid-for sessions if their session(s) have to be cancelled or rescheduled, and this must be done before the 24-hour window and within that calendar month. There are no guarantees that the instructor will have availability to reschedule your missed session (even if cancelled outside of the 24-hour window). All unused sessions purchased as a single session or package will expire in 30 days, and all unused sessions purchased via subscription CANNOT rollover to the following subscription period. Paying for all sessions upfront requires agreeing to these terms. Payments made in full for mini-series classes cannot be refunded and these classes are not eligible to be rescheduled.

9. There are no refunds for sessions purchased, whether they are purchased as single sessions, in a package of multiple sessions, or through one of our provided subscription plans.

10. Sessions cancelled by the instructor for matters such as: illness, emergency travel, or other similar instances are eligible to be last-minute cancelled/rescheduled without payment and/or rollover to the following month (if paid for ahead of time)